Returns & Warranty

Returns & Warranty

Prime Auto Supply Inc
Phone: +1 321-357-8268
Email: info@primeautosupplyinc.com
Address: 5942 Park Hamilton Blvd Apt 40, Orlando, FL 32808

Customer Satisfaction

At Prime Auto Supply Inc, customer satisfaction is our top priority. You can purchase with confidence through our easy returns process.

If for any reason you are not completely satisfied with your purchase, please email info@primeautosupplyinc.com or call +1 321-357-8268, and we’ll be happy to assist you.

Return Policy

Eligibility for Returns

Please note, customers are responsible for return shipping costs.
Most items can be returned within 30 days from the delivery date.

Extended Holiday Returns:
Purchases made between November 20th and December 31st can be returned until January 31st.

Non-Returnable Items

Items marked as “Final Sale,” personalized products, and clearance items are not eligible for returns or warranty claims.
Free gifts included with orders cannot be exchanged or returned once shipped.

Return Process

Step 1: Request Return

To return an item, first obtain a Return Merchandise Authorization (RMA) number and approval.

Simply email your invoice/receipt to info@primeautosupplyinc.com.

Our customer service team will respond within one business day with your RMA number and instructions.

Step 2: After Approval

Once your return is approved and you receive your RMA#, please send your package to:

Prime Auto Supply Inc
Return Dept - RMA#
5942 Park Hamilton Blvd Apt 40
Orlando, FL 32808

Items must be in original, new, and unused condition with tags and packaging intact.

We recommend using a trackable shipping method and saving the tracking number.

Step 3: Refund Process

Refunds are processed within 2–4 business days after receiving and inspecting the return.
Refunds will be credited to the original payment method within 7–10 business days.

Additional Information

  • For full order returns, include any free gifts received.

  • Used or damaged items may be subject to partial refund or rejection.

  • If a buyer refuses delivery, a $10 processing fee may be deducted.

Limited Warranty

Prime Auto Supply Inc offers a 180-day limited warranty on eligible products from the date of shipping.

We warrant that products are free from defects in material or workmanship under normal use.

We will replace any product that does not meet quality standards. Liability is limited to one-time replacement or repair of the item.

Warranty does not cover:

  • Misuse, abuse, or accidental damage

  • Normal wear and tear

  • Unauthorized modifications

  • Products not purchased from Prime Auto Supply Inc or authorized sellers

How Warranty Works

Step 1: Register

Register your product within 90 days of purchase (if applicable via QR or form).

Step 2: Submit Claim

Email info@primeautosupplyinc.com with:

  • Photos of the product

  • Explanation of the issue

  • Order confirmation receipt

  • Order number

Step 3: Review

Claims are reviewed and approved at our discretion. Approved claims qualify for replacement only (no refunds).

Step 4: Replacement

If approved, the product will be replaced or repaired based on inspection.

Step 5: Shipping Fees

Customers are responsible for shipping costs unless the item is confirmed defective upon arrival.

Step 6: Shipping

Once shipping is paid (if applicable), the replacement item will be sent.

Frequently Asked Questions

What if my item is defective?
Contact us immediately at +1 321-357-8268 or email info@primeautosupplyinc.com.

Is there a restocking fee?
No, we do not charge restocking fees for eligible returns.

Who pays return shipping?
Customers pay return shipping unless the item is defective or incorrect due to our error.

Wrong item received?
Contact us and we will provide a solution including replacement or return instructions.

Refund on warranty items?
Warranty items are eligible for replacement only, not refunds.

Important Notes

Prime Auto Supply Inc reserves the right to evaluate all returns and warranty claims. Refunds may be adjusted based on inspection results.